FAQ's

What if I don’t know where to start?

That’s exactly what our free strategy calls are for! Together we'll discuss where your brand is currently at and what the best next steps would be. We'll pay special attention to your goals, timeline, and investment budget to make sure our plan aligns with your needs.

Do I need branding to book a website?

Our website projects build on your existing brand, so yes you will need branding first. Before we start, we'll need your logo files, contrasted colors, and fonts. Don't have those yet? Add a brand identity project and we'll design everything custom to you!

Can I book branding & a website at the same time?

Absolutely! We often have clients book their branding and website in the same project. Once our official start date comes, we’ll tackle your branding first to lay the foundation for our site design.

Can I add more to my project during the process?

Definitely! We understand new ideas can come up, and we are happy to add them into our project together. This may adjust the project scope (total investment cost) and timeline.

Do you offer payment plans?

We require a 25% deposit to secure your project in our schedule, and offer milestone payments throughout if desired. Payments are typically split into 2-4 total invoices throughout the timeline, with the last invoice due before final delivery.

What payment methods do you accept?

We use a secure payment system that supports a variety of methods. Through Stripe, we accept all major credit and debit cards (Visa, MasterCard, Discover, etc.), as well as bank transfers, Apple Pay, Google Pay, and other alternative payment options.

Do you create eCommerce websites?

Yes! For eCommerce needs, we most often work in Shopify. Whether it's your main hub or a companion store, we can ensure it matches your branding and has a great flow. We also use WooCommerce for projects tailored to being fully on WordPress.

Can you link my companion site to my new website?

Absolutely we can! We often have clients come to us with a companion site or shop, and we ensure there is seamless navigation to it.

What platform/development software do you use for websites?

We design and develop within WordPress using the build assisting platform Divi. This gives our clients an easy to use back-end system after launch, while also providing us more capability. We find that visual builders like Squarespace, Wix, etc. often limit in noticeable ways. Since we care deeply about accessibility, responsive design, customized solutions, and more - we stick with WordPress!